Tag Archives: Customer Care Excellence

Sarah Cook – Customer Care Excellence: How to Create an Effective Customer Focus Product Details: Paperback: 280 pages Publisher: Kogan Page; 5th ed. edition (March 1, 2008) Language: English ISBN-10: 0749450665 ISBN-13: 978-0749450663 Description: Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver […]

Sarah Cook – Customer Care Excellence: How to Create an Effective Customer Focus Product Details: Paperback: 280 pages Publisher: Kogan Page; 5th ed. edition (March 1, 2008) Language: English ISBN-10: 0749450665 ISBN-13: 978-0749450663 Description: Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver […]